Privacy Policy

Last updated: 15 July 2026

This Privacy Policy explains how SolidBaseBooks collects, uses, shares, stores, and protects your personal information when you visit our website, contact us, subscribe to marketing communications, or purchase a digital product.

1. Who Is Responsible for Your Information?

Solid Base Books, trading as SolidBaseBooks (“we”, “us”, or “our”), is responsible for the personal information covered by this Privacy Policy.

Email: theuns@solidbasebooks.com

2. Information We Collect

The information we collect depends on how you use our website and services. It may include the following:

Contact and Account Information

This may include your name, email address, phone number, and any other information you provide through a form or account.

Order Information

This may include:

  • products purchased;
  • payment status;
  • order number;
  • purchase date;
  • delivery information; and
  • customer-support correspondence.

Marketing Preferences

This includes information about whether you have agreed to receive marketing emails or allow us to use your contact information for advertising audiences.

Payment Information

Payments are processed through PayPal.

We may receive limited transaction information from PayPal, including:

  • payment status;
  • transaction ID;
  • payer name;
  • email address; and
  • billing details, where provided to us.

We do not intentionally collect or store complete payment-card details.

Communications

This includes messages, questions, reviews, feedback, and support requests you send to us.

Device and Website-Usage Information

Where collected by our website or service providers, this may include:

  • your IP address;
  • browser type;
  • device type;
  • pages viewed;
  • referring pages; and
  • approximate location.

Cookies and Similar Technologies

We may collect information through cookies, analytics tools, advertising technologies, and embedded third-party services where these features are enabled.

3. How We Use Your Information

We may use your personal information to:

  • process payments and fulfil orders;
  • provide digital downloads;
  • respond to customer-support requests;
  • communicate with you about an order, account, or enquiry;
  • protect our website and prevent fraud;
  • comply with legal, tax, accounting, and regulatory obligations;
  • improve our website and understand how it is used, where analytics are enabled;
  • send marketing communications about SolidBaseBooks products, offers, and updates, where you have provided consent or where otherwise permitted by law; and
  • create, measure, or deliver advertising through platforms such as Meta, where the relevant tools are enabled and we have an appropriate legal basis or consent.

4. Legal Grounds for Processing

Where applicable privacy law requires us to have a legal basis for processing personal information, we may rely on one or more of the following:

  • Performance of a contract: where processing is necessary to complete your purchase or provide a requested service.
  • Legal obligations: where we must process information to comply with applicable laws.
  • Legitimate interests: where processing is reasonably necessary for purposes such as website security, fraud prevention, business administration, or service improvement.
  • Consent: where you have given us permission to process your information for a specific purpose.

We will request consent where required, including for certain non-essential cookies, advertising technologies, or direct-marketing activities.

5. Who We Share Information With

We share personal information only where reasonably necessary to operate our business, provide our services, comply with the law, or protect our rights.

Recipients may include:

  • PayPal, for payment processing;
  • Meta Platforms, Inc. and its affiliates, where we use Meta advertising services or Meta Custom Audiences;
  • website-hosting, ecommerce, security, and technical-support providers;
  • email-marketing, customer-support, and digital-delivery providers;
  • analytics and advertising providers, where enabled;
  • professional advisers, including accountants, lawyers, and consultants;
  • regulators and law-enforcement authorities; and
  • other parties where disclosure is required by law or necessary to protect rights, property, or safety.

6. International Transfers

Some of our service providers may process personal information in countries other than the country in which you live.

Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are used to protect personal information transferred internationally.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may also be affected by legal, tax, accounting, fraud-prevention, record-keeping, and dispute-resolution requirements.

For example:

  • order and transaction records may be retained for the period required by applicable law;
  • customer-support communications may be retained while they remain relevant to your order or enquiry; and
  • marketing information may be retained until you unsubscribe, object, or withdraw your consent, unless a longer period is required by law.

8. Cookies and Similar Technologies

We use essential technologies that are necessary for our website, checkout process, security features, and digital-product delivery to function.

We may also use optional technologies for:

  • website analytics;
  • advertising;
  • social-media integrations; and
  • audience measurement.

Where required by law, we will ask for your consent before placing or accessing non-essential cookies or similar technologies. This may include Meta Pixel or other advertising technologies.

You may be able to review or change your cookie preferences through our website’s cookie settings or through your browser settings.

Disabling or blocking certain technologies may affect the functionality or performance of the website.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

  • request access to your personal information;
  • request correction of inaccurate or incomplete information;
  • request deletion of your information;
  • request restriction of certain processing;
  • object to certain processing;
  • withdraw your consent;
  • request a portable copy of certain information; and
  • complain to the privacy regulator in your country of residence.

To submit a privacy request, email theuns@solidbasebooks.com with the subject line:

Privacy Request

We may need to verify your identity before responding to your request.

10. Marketing Choices

Where you have opted in, we may use your email address to send marketing communications about SolidBaseBooks products, offers, and updates.

You may unsubscribe at any time by selecting the unsubscribe link included in a marketing email or contacting us at theuns@solidbasebooks.com.

Unsubscribing from marketing communications will not prevent us from sending essential messages relating to your orders, payments, account, or customer-support requests.

Meta Advertising and Custom Audiences

Where permitted by applicable law, and based on your consent where required, we may use your email address to create a Meta Custom Audience.

For this purpose, we may provide Meta with a hashed version of your email address. Meta may attempt to match the hashed information with a Meta account so that SolidBaseBooks advertisements can be shown to, or excluded from, certain audiences on Meta products such as Facebook and Instagram.

We may also use Meta Pixel or similar technologies to:

  • measure advertising performance;
  • understand website activity;
  • create website audiences; and
  • improve the relevance of our advertising.

These technologies will only be used where enabled and where any consent required by law has been obtained.

Meta processes information in accordance with its own privacy policies and terms.

You may object to the use of your email address for Meta Custom Audiences or withdraw your consent by emailing theuns@solidbasebooks.com with the subject line:

Stop Meta Audience Use

We will remove your email address from future audience uploads within a reasonable period. This will not affect processing that was lawfully completed before your request.

11. Children’s Privacy

Our website and products are not directed at children.

We do not knowingly collect personal information from children except where permitted by law and where any required consent has been obtained.

If you believe that a child has provided personal information to us, contact us at theuns@solidbasebooks.com so that we can review the matter and, where appropriate, delete the information.

12. Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no internet transmission, website, or electronic-storage system is completely secure. We therefore cannot guarantee the absolute security of your information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will publish the updated version on this page and revise the Last updated date.

Where required by law, we may also provide additional notice or request renewed consent.

14. Contact Us

For privacy-related questions, concerns, or requests, contact:

SolidBaseBooks
Email: theuns@solidbasebooks.com